Refund & Cancellation Policy

Last updated: 27 July 2026

We would rather give your money back than keep a shopkeeper on software that is not helping. This policy is deliberately simple.

Try before you pay

Every shop gets 7 days of Selvi Pro free, with no card required. Most questions about whether Selvi suits your shop are answered before any money changes hands.

Refunds on paid plans

Within 7 days of payment: full refund, no questions asked. Email us and we process it.
After 7 days: annual plans are generally non-refundable, because the plan has been used. If Selvi was broken or unusable for you, write to us — genuine cases are refunded.
Duplicate or wrong charge: refunded in full, always.

How to request a refund

Email wellcart.in@gmail.com or WhatsApp +91 93634 25599
Include the phone number or shop name on the account and the payment date
We reply within 2 working days

When you get the money

Approved refunds are sent back to the original payment method through Razorpay. Banks typically take 5–7 working days to show the credit. UPI is often faster.

Cancellation

Plans are monthly and do not auto-renew, so there is nothing to cancel. If you do nothing, the plan simply ends when the month ends and you are not charged again. We hold no mandate on your account.

Your data after cancelling

Your bills, stock, customers and udhaar are not deleted when a plan ends, and they are never locked. You keep unlimited typed billing and can read every past bill. Voice billing and Selvi's AI are what pause. You can export everything at any time.